Terms of Service

1. Acceptance of Terms

By accessing or using WooliiPorter's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Services Description

WooliiPorter provides shipping and logistics services, including package forwarding, international shipping, order fulfillment, and related services. The specific services available may vary based on your location and the service tier you select.

3. User Accounts

To access certain features and services, you must create a user account. You are responsible for:

• Providing accurate and complete information when creating your account
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Service Fees and Payments

Service fees are displayed on our website and may vary based on:

• Shipping destination
• Package dimensions and weight
• Service level selected
• Optional add-on services

You agree to pay all applicable fees for services requested. Fees are non-refundable except as expressly stated in our Refund Policy or as required by law.

5. Shipping Restrictions

You agree not to ship prohibited items, including but not limited to:

• Illegal substances or items
• Hazardous materials
• Firearms, weapons, or ammunition
• Counterfeit goods
• Perishable items (unless using appropriate shipping methods)
• Items prohibited by destination country regulations

You are responsible for ensuring compliance with all applicable laws and regulations regarding your shipments. We reserve the right to refuse, return, or dispose of any package that contains prohibited items.

6. Package Loss or Damage

Our liability for lost or damaged packages is limited to the declared value of the item or the amount of shipping insurance purchased, subject to the terms and conditions of our shipping partners. Claims must be submitted within 30 days of the expected delivery date.

7. Intellectual Property

All content on the WooliiPorter website, including text, graphics, logos, images, software, and other materials, is owned by or licensed to WooliiPorter and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or use our intellectual property without prior written permission.

8. User Content

By submitting content to our website (such as reviews or feedback), you grant WooliiPorter a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such content.

You represent that you own or have the necessary rights to any content you submit and that such content does not infringe any third-party rights.

9. Limitation of Liability

To the maximum extent permitted by law, WooliiPorter and its affiliates, officers, employees, agents, and partners shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from delays in shipping or delivery
• Damages exceeding the amount paid for the specific service that gave rise to the claim

10. Indemnification

You agree to indemnify, defend, and hold harmless WooliiPorter and its affiliates, officers, employees, agents, and partners from any claims, liabilities, damages, losses, costs, or expenses arising from your use of our services, your violation of these Terms, or your infringement of any rights of another person or entity.

11. Dispute Resolution

Any dispute arising from or relating to these Terms or our services shall be resolved through:

1. Informal negotiation - We encourage you to contact our customer support team first
2. Formal dispute resolution - If the issue cannot be resolved informally, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated Terms will be posted on our website with a revised "Last updated" date. Your continued use of our services after the changes constitutes your acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us at: