Personal Forwarding Services Agreement

By clicking a button that expressly states your agreement to these terms and submission of your request while signed in, you accept the version displayed to you. We keep the acceptance time, account, version and necessary evidence of the action, and you can view and save the Agreement. The same accepted, effective version applies to your later personal forwarding requests without repeated acceptance. Each service is based on your confirmed options, destination, goods information and relevant quotation record.

Service rules, quotations or product protection terms form part of an order only when clearly provided before the relevant confirmation and included in what you confirm. We must prominently identify important charges, liability limits, claims provisions and goods-disposal terms. A supplier's internal agreement, quotation sheet or claims restriction that has not been provided to and accepted by you does not automatically become part of your agreement with us. Specific order terms agreed by both parties take precedence over general terms on the same subject, without overriding mandatory law. This Agreement prevails over general account terms for personal forwarding matters.

To perform your selected services, you authorize us and the partners arranged for those services to receive and store parcels, check labels, weigh and measure goods, photograph operational evidence, inspect and pack according to your confirmed options, consolidate or split outbound parcels, and arrange export, customs assistance, transport and delivery. We may make necessary operational arrangements with partners for that shipment, but cannot use this authority to accept unrelated obligations in your name.

Using partners does not automatically release us from our obligations to you. Actual service must meet the selected product, goods and destination conditions. If we cannot perform on the confirmed basis, we must explain the available options and obtain your confirmation for material service or charge changes, except where legally required measures or necessary emergency action apply.

You authorize the sharing of goods, recipient and customs information with warehouse, transport, customs and delivery partners and legally authorized bodies to the extent necessary for performance, with personal information handled as described in our Privacy Policy. This does not authorize unrelated marketing, unrestricted data uses or automatic wallet debits.

Use the receiving instructions provided in your account for the relevant order and supply accurate domestic tracking, goods and account-matching information. A domestic courier's delivered status does not necessarily mean that we have located, matched and registered the parcel. We must check and update its status within a reasonable time. Where information is missing or a parcel cannot be identified, we may pause further operations and request clarification, without treating unverified facts as verified.

If you have not selected inspection, ordinary receipt confirms the parcel physically received and receipt evidence such as its exterior and label. It does not confirm the quantity, model, authenticity, quality or function of its contents. Your declared quantity does not thereby become a warehouse count. We must still exercise reasonable care in custody and record and address apparent damage, leakage or other issues we identify.

The start of storage, any free period and the basis of charges after that period must be displayed before you commission the relevant storage. This Agreement does not authorize retrospective charges at rates that were not clearly provided.

Inspection is performed within the displayed scope only when you select and confirm that service. Where you select inbound inspection, we count inspectable contents and take product photographs as agreed and show you the results. Quantity discrepancies, apparent condition issues or other problems enter our exception process, and we request necessary instructions. Ordinary receipt is not automatically upgraded to paid inspection.

Unless a service expressly promises otherwise, inspection is an operational check. It does not include authentication, functional testing, dismantling, specialist quality testing or certification of legal compliance. Sealed contents that cannot be checked must not be treated as verified. Necessary compliance or safety checks are separate from purchased inspection and are addressed in Section 5.

Your confirmed instructions for consolidation, splitting, removal of outer packaging or reinforcement authorize those operations. Request and obtain confirmation in advance if you need original boxes, invoices, accessories, gifts or special packaging preserved. General repacking authority does not permit us to discard goods, accessories or invoices without your instruction. Opening or removing packaging may affect seller return rights; check these before instructing us. We must follow accepted instructions where reasonably possible, but cannot promise that consolidation will always reduce the total price or eliminate transport risk.

You must have authority to commission the handling of the goods and provide truthful, complete descriptions, quantities, values, goods attributes and any required permits or evidence. Dangerous, infringing, unlawful or restricted goods may only be tendered where legally permitted and expressly accepted under the relevant product conditions. Accurately identify batteries, standalone batteries, liquids, powders, food, cosmetics and other attributes requiring special checks. Route availability, warehouse receipt or a displayed goods category is not customs approval, legal advice or a compliance certification.

We may request information and refuse or pause non-compliant goods. To meet legal obligations, investigate an evidenced restriction risk or prevent an actual safety danger, we may conduct necessary, proportionate opening, inspection, isolation or lawful reporting. We must notify you beforehand where possible, or explain the reason and outcome afterwards when lawful and safe. Additional charges require a disclosed contractual or legal basis; this authority does not automatically permit a routine inspection fee you did not select. Returns and disposal are governed by Section 11.

You must not request undervaluation, misdescription or concealment. Our preparation or transmission of information does not remove either party's applicable declaration duties or allow us to change the true value, currency or quantity you confirmed under a general authorization.

Personal parcel freight is priced on the greater of the packed parcel's actual weight and its volumetric weight, rounded up to the applicable weight increment (currently 100 grams), together with the product, destination and charges shown in your quote. Volumetric weight in kilograms is the packed carton's length × width × height in centimetres divided by the volumetric divisor that applies to the transport product and destination used for your parcel. Divisors can differ by transport product and destination; where no volumetric divisor applies, actual weight alone is used. The chargeable weight is not less than the minimum chargeable weight for that transport product and destination. Dimensions are also used to check product restrictions and acceptance. Your quote shows the chargeable weight, and you can view the actual weight and carton dimensions on which it is based in your account. Products priced by volume, such as bulky sea freight, use the chargeable-volume rules shown before you confirm them. Different rules for future products must be clearly displayed before confirmation of the new request to which they apply. Orders whose quotes you confirmed under an earlier version retain those quotes and the rules that applied to them.

Calculator results and pre-advice weights are estimates. Following actual weighing, packing and product checks, we show the relevant parcel's final quote, billing weight, charge items, currency and amount payable. The price or calculable basis of inspection, packing, storage and other optional services must be shown before you order them. A general authorization does not permit unsupported additional charges.

Quote validity and price-lock conditions are those explained when the quote is confirmed. Changes you request to the address, goods, service or packing, evidenced measurement errors, and surcharges covered by the original agreement may require recalculation. We must explain the reason and calculation and obtain confirmation when a new payment decision is required. Later published rate changes do not automatically reprice a confirmed, still-valid order.

Unless expressly arranged otherwise for an order, amounts due must be settled before physical handover for transport. Pre-advice, label generation and a transport booking do not mean that goods have physically departed. Payment methods and currencies are those shown at checkout; any conversion or banking fees charged independently by a payment provider follow that provider's terms. Acceptance of this Agreement does not enable automatic wallet debits, which require separate authorization.

Provide accurate recipient details and applicable identification, tax or import documents and cooperate with customs and delivery requirements. The importer and its eligibility depend on the actual arrangement and applicable law. This Agreement does not automatically designate you to an import role that you cannot lawfully hold. We undertake only expressly accepted customs assistance and do not automatically promise to act as importer or tax representative.

Duties, import taxes and substantiated clearance charges not expressly included in the quote are payable by the party responsible under law or the order. We must explain known charges, whether they are included, and available supporting records. Authorities' valuations or decisions may differ from estimates. Costs or losses caused by our own errors must be allocated according to responsibility and do not automatically become yours because an authority or partner issued a charge.

Customs checks, requests for documents or a recipient's failure to cooperate may cause delay, return or other consequences. We must promptly relay known requirements and provide reasonable assistance. Responsibility depends on cause, fault, the order and applicable law; all customs-related risk is not automatically excluded from our responsibility.

We use configured partners suitable for the selected service for physical transport and delivery and provide the service and a unified tracking timeline under WooliiPorter. Different transport legs or changes to internal provider numbers do not automatically change your public WooliiPorter tracking number.

Displayed transit times are estimates unless the order expressly includes a time guarantee and remedy. Customs, weather, traffic and local delivery conditions may affect estimates. An estimate does not remove our duties to perform reasonably, report exceptions and provide remedies required by law. Tracking updates may be intermittent. A single event, label or reservation status does not alone establish physical handover or final delivery; disputed facts must be checked against relevant evidence.

If a parcel is missing, short or damaged, notify us promptly through an account support ticket, identifying the order or WooliiPorter tracking number, the issue and known timing. Preserve packaging, labels, photographs, purchase records and value evidence reasonably available to you. We may request further material relevant to verification, but should not mechanically require evidence you cannot obtain or reject examination solely because there is no unboxing video.

Any applicable product claims deadline, compensation scope or cap must be clearly provided and prominently identified before you confirm that product. An upstream deadline or limit that has not been provided and accepted does not automatically bind you. Claims are handled under mandatory law, valid product terms and the evidence. This Agreement does not introduce a hidden, short forfeiture period. The effect of late notice depends on applicable rules and its actual effect on investigation; it does not automatically extinguish every right.

We receive and investigate claims against us, explain necessary evidence and progress, and provide reasons for the outcome within a reasonable time. We will investigate with partners where required. Compensation that we owe you under law or contract is not automatically conditional on the partner having first paid us. Disclose compensation already received for the same loss to prevent duplicate recovery.

We must use reasonable care and skill in the receipt, custody, checks, packing, transport arrangements and other obligations we accept. We are responsible for losses caused by our own breach or fault under applicable law and valid terms. Having a partner carry out an operation does not automatically remove our responsibility.

The goods' inherent nature, original packaging supplied by you, an incorrect declaration or your other conduct affects responsibility only where causally relevant and permitted by applicable rules. A fragile label, not selecting inspection or not purchasing additional protection does not itself excuse a lack of reasonable care. Each party should take reasonable steps to prevent avoidable additional loss, without requiring unreasonable expense or waiver of rights.

Where a product includes compensation terms or optional protection, its scope, calculation, caps, charges and exclusions must be clearly provided and confirmed before purchase. Undisclosed protection is not treated as purchased, but this does not make our liability zero or automatically limit it to freight charges. Declared value is factual information, not automatically insurance or a promise to reimburse full value. A partner's internal limits do not automatically limit compensation we owe you.

To the extent permitted by law, purely speculative losses, losses without the legally required causal connection and amounts already recovered are not compensated again. Recoverable heads of loss and evidence requirements remain governed by applicable law and valid terms. Nothing excludes or limits liability for personal injury, fraud, intentional misconduct or gross negligence where such liability cannot lawfully be excluded or limited, or removes mandatory consumer rights. We may recover from responsible partners without reducing obligations we already owe you.

For failed delivery, refusal, missing information, non-payment or product restrictions, we must explain known reasons, practical options, charges or their basis, and the response deadline where feasible. You may choose information correction, redelivery, return or another agreed solution where operationally available. Domestic and international returns depend on transport availability, customs and law; return by the original route is not guaranteed.

Overdue storage or unpaid charges do not automatically transfer ownership to us or authorize uncompensated destruction or donation. Before further disposal, we must send a clear notice using valid account contact details, identifying the goods, reason, substantiated amount due, available options, a reasonable and legally compliant response deadline, and proposed action. We may take proportionate action only with a lawful basis and required procedure. Any retention, sale, deposit or other remedy must comply with applicable law. Proceeds of a lawful sale must be accounted for after lawful costs and debts, with any surplus dealt with as required by law and appropriate records retained.

Where law or an authority requires immediate action, or goods pose an actual, urgent danger to people, premises or other goods, necessary isolation, handover or other lawful measures may be taken, with notice when feasible and lawful. Costs and losses are allocated according to law and valid terms; our liability for unlawful or improper disposal is not excluded.

You may request cancellation of incomplete services or changes to future handling through account support. We check the operational stage, work that can be stopped, refundable amounts and reasonable costs already incurred and explain the result. Charges depend on services actually ordered, work completed, refundable third-party costs and applicable law. Neither a blanket no-refund rule nor our sole discretion applies. Statutory cancellation, withdrawal and refund rights are preserved. Where early performance requires a separate request or confirmation, we obtain it separately.

We may pause affected operations to the extent necessary for information, payment, goods restrictions, safety or material breach, explaining reasons, remedies and relevant timing where feasible. Suspension does not cancel reasonable custody obligations or necessary completion of already accepted work. You may stop new requests and ask to end the service. Outstanding charges, shipments in progress, goods returns and claims are completed under their existing valid terms and law. This Agreement does not automatically renew a paid subscription or impose an exit fee.

Order notices are sent through the account, support tickets and your valid contact details. Keep those details current. Statutory service, deadline and procedural rules take precedence over ordinary platform notices.

New versions show a version and date. Material changes to charging structures, authority, liability, claims or disposal require advance notice and confirmation before the new requests to which they apply. Existing orders retain their confirmed version unless law requires otherwise or both parties validly agree. Merely updating a webpage or your not signing in again does not retrospectively change a confirmed order.

To the extent permitted by law, this Agreement is governed by Delaware law. This choice does not exclude mandatory consumer, transport or other rules that apply by law. You may seek to resolve issues through support first, without preventing timely access to a competent court, authority or legally available dispute-resolution body or shortening statutory time limits. This Agreement does not require compulsory arbitration or waive non-waivable local remedies.

The English and Chinese texts are intended to express the same terms. Any difference is interpreted with reference to the text you actually accepted and applicable law; another language is not used to introduce undisclosed adverse changes.

Service provider: WOOLII, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States. For order issues or claims, preferably submit a support ticket while signed in at porter.woolii.com so we can verify and link the order. If you cannot access your account, contact us through the website contact channels or support@woolii.com.